Summary & Chapters Feature

Utilizing Genie, Kaltura's AI - powered assistant, to create comprehensive summaries and chapters. This feature is currently under development.

Feature

Feature

UX research

UX research

UI design

UI design

Research Stages

Goals

  • Assessing feature intuitiveness

  • Evaluating task completion efficiency

  • Validating outcome meets user needs

  • Identifying pain points and usability issues

Preparations

  • Creating a test scenario

  • Preparing a review sheet

  • Establishing tagging frame work

  • All preparations were carried out using Dovetail

Recruiting Testers

  • 8 testers were recruited using Respondent.

  • All testers work with video

  • All testers have used AI for content creation

Methadology

  • Remote, unmoderated test

  • Participants recorded themselves going through the test scenario and answering questions

  • The recordings were shared with us

Original User Flow

01

Generating a draft

02

Generated summary and editing

Generated summary
and editing

Research Findings

Task Success Rate

Participants demonstrated strong performance overall, successfully completing most assigned tasks.

Pain Points

Editing And Customizing

Users expressed a desire for more intuitive and flexible editing, with capabilities like chapter management, draft customization, and
AI - assisted content refinement

"If I wanted to go more granular by dividing out seven sins into each of their own chapters, I'd like to do that"

Navigation And Visibility

7 out of 8 testers had trouble navigating and locating elements due to confusing layout and unexpected behaviors. one tester further reported distraction caused by auto-play audio

"Let me see if I can edit it. I don't see an option"

Feature Gaps

Testers reported unmet needs in the current version, including support for multiple languages, AI assistance, and sharing features

"If I have to edit something I would have expected to come and see an AI thing coming in for each section where I'll be able to change the text."

Layout Redesign

01

Redundancy & Hierarchy Principles

Strategic placement of key action buttons across multiple screen areas, combined with button color modifications, to highlight them consistently throughout the user flow

02

Enhancing Screen Real Estate

Introduced a close-drawer feature to increase available screen space and improve layout efficiency

Additional Content - AI Features

Additional Content
AI Features

During the design process, a requirement emerged to incorporate AI features,
and I was responsible for the dictionary feature.

Manager's View

Managers can provide organizational materials and manually enter terminology, allowing Genie to embed company-specific jargon into the Summary & Chapters. In addition, they can select the preferred language level for the transcript

Employee's View

Through conversation with Genie, the employee can ask questions regarding unfamiliar terms to receive further clarification

Quick access to additional projects

Quick access to additional projects

Quick access to
additional projects

+972 50-2666370

Ronikz1258@gmail.com

+972 50-2666370

Ronikz1258@gmail.com

+972 50-2666370

Ronikz1258@gmail.com